Frequently Asked Questions
Are all your products the same?
Every item is subtly unique, as they’re crafted by hand to last a lifetime. Our super plush sheepskin has its own personal qualities per piece as well, with hints of charming character – just like your own living spaces.
Will my super plush sheepskin stay the same?
Like people, sheepskin gains character over time. For example, the fibres of the sheepskin will naturally want to come back together. Read this article to learn how to restore the fluffy appearance and natural ‘loft’ of the fibres. The colour will slowly change with time as well.
Are your sheepskin products vegan?
None of our sheepskin range is vegan. All of our sheepskins are a by-product of the food industry, sourced from countries with recognised animal welfare practices. We then use our expertise to transform the skin into a product that can be enjoyed for years to come. Our woollen products are made from merino wool and are shorn to ensure that no harm is done to the sheep.
Where are your products made?
All of our styles are designed from our office on the Gold Coast in Australia. The products are then handcrafted by carefully selected makers around the World. Our sheepskin products are made at our company-managed tannery in China. Because this is our own tannery, we are able to work closely with our team to ensure each Fibre piece is made to exacting standards.
How do I open my bean bag?
All beanbags are fitted with a safety zip. To open the bag and top up your beans, simply find a paperclip, loop it through the hole and open.
Washing and Care
How do I wash my super plush sheepskin design?
Small stains from kids and fur babies can be spot cleaned easily with a damp cloth and mild detergent. For a more thorough clean (and for the best results) we recommend dry-cleaning.
How do I wash my Merino Wool throw?
We recommend dry-cleaning only here. Think of it like an evening gown you want to last a long time. Take care of it and it will take care of you.
How do I care for my super plush sheepskin style?
Here are a few simple rules we like to follow:
Avoid direct sunlight. This stops UV damage or fading of darker shaded products. Shake rugs, cushions, and bean bags regularly. If it can handle a shake, liven it up! Dry vacuum rugs regularly (with a plain suction unit). Sort out spills and stains as quickly as possible. Remember not to rub, brush or massage wool skin products when they are damp or wet
Orders, Tracking and Shipping
Can I cancel an order once it’s been placed?
We work really hard to get your orders to you as quickly as possible. Please email us at email@example.com as soon as you can if you would like to change or cancel your order.
Remember, you have a 30-day change of mind guarantee.
How do you ship and what does it cost?
All orders shipped within Australia are free.
Standard delivery time is 2-5 days.
Do you Gift Wrap?
Sorry, we don’t gift wrap. However, all our items come in our specially designed packaging.
How do I find my order number?
Your order confirmation and invoice will be emailed to you after check out. Always check your spam folder just in case they’ve landed there.
If you still can’t find it, get in touch with our team at firstname.lastname@example.org and we’ll help you out.
Can I track my order?
You will receive email updates as your order gets processed and shipped. If you have any questions, get in touch with email@example.com and our team will be happy to help.
Returns and Exchanges
What is your returns policy?
We offer all our customers a 30-day change of mind guarantee, no questions asked!
If you want to return your item, email firstname.lastname@example.org and we’ll send you a link to print out a returns form.
Return postage will need to be covered by the customer. All returns must be received with all original packaging and must be in a re-saleable condition.
What is your commitment to sustainability?
All decisions we make are done so with sustainability in mind.
We use mailer boxes rather than single use plastic, so our packaging not only protects your new design but can be re-used and is 100% recyclable.
We only source sheepskins which are a by-product of the food industry, from New Zealand, which is known for its positive farming and animal welfare practices. We use our tanning expertise to transform all skins into a beautiful, long lasting and durable product that you can enjoy for years to come. Say goodbye to through-away homewares!
How are your sheep treated?
All of our sheepskins come from the rolling hills of New Zealand – a country recognised as a world leader in animal welfare practices.